Clear work.
Clear expectations.

These terms explain the usual working arrangements for website and digital projects by JUST WEB, an independent digital studio operated by John Kasozi. They are a plain-language summary. The project proposal or signed agreement for a particular job will define the binding scope, price, dates and any project-specific terms. If documents conflict, the signed or expressly accepted project agreement takes priority to the extent it says so.

1. Quotes and project scope

Prices shown on the website are starting prices in USD, not fixed quotes for every project. Before work begins, JUST WEB will provide a written proposal describing the deliverables, page or content allowance, features, integrations, timeline, client responsibilities, revision rounds, price, payment schedule and exclusions. Work not listed in the agreed scope is not included.

2. Additional work and change requests

New pages, new features, extra integrations, changed direction, additional content, migration work or other requests outside the agreed scope may affect price and delivery dates. JUST WEB will explain the change and provide a price or revised estimate for approval before starting that additional work. No out-of-scope work should be treated as included merely because it is discussed during a project.

3. Revisions and approvals

The package or proposal states the number of revision rounds included. A revision round means one consolidated set of feedback on the agreed deliverables at the relevant review stage. Corrections to work that does not match the agreed brief are not intended to consume a revision round. A new design direction, new requirements or feedback supplied in multiple uncoordinated batches may be treated as additional work. The client is responsible for reviewing names, prices, contact details, claims, legal notices and other supplied content before approving launch.

4. Payments

The standard schedule is a 50% deposit before work begins and the remaining 50% before launch and final handover, unless the written proposal sets out different milestones. The project currency, payment method, invoice details and due dates are stated in the proposal or payment request. Work is scheduled after the deposit clears. Third-party fees, hosting, domain registration, premium tools, payment processing charges and subscriptions are excluded unless expressly included.

5. Client responsibilities

The client supplies accurate business information, approved text and images, logos, product details, prices, policies, legal notices, access credentials and timely decisions as required by the proposal. The client must have the rights and permissions needed to use all materials supplied. The client should not send passwords or payment-card information through ordinary enquiry forms or email; use an agreed secure method for access handover.

6. Timelines and delays

Estimated delivery periods begin when the deposit is received and the essential content, access and project decisions are available. Timelines depend on timely client feedback, third-party providers and the agreed scope. If the client delays materials, feedback or approvals, the delivery date may move. If a project is inactive for an extended period, the parties will agree in writing how and when it can resume and whether rescheduling is required.

7. Cancellation and refunds

If either party wishes to stop a project, they should notify the other in writing. The parties will reconcile work completed up to the cancellation date, approved third-party costs already incurred, and any clearly identified non-recoverable commitments. The client remains responsible for agreed work completed and authorised costs. Any amount paid for work not performed and costs not incurred will be refunded where appropriate, subject to the project agreement and applicable consumer and contract law. Nothing in these terms removes rights that cannot legally be excluded. The proposal may set out project-specific cancellation milestones and calculations.

8. Ownership and licences

Once all amounts due for a project have been paid, the client receives ownership of the bespoke final deliverables created specifically for that project, subject to third-party licences and any exclusions stated in the proposal. JUST WEB retains ownership of its pre-existing tools, reusable code, methods, know-how, working files and general-purpose components, while granting the client the rights needed to use the delivered website. Third-party themes, fonts, plugins, stock assets and software remain subject to their own licence terms. Client-supplied materials remain the client's responsibility and ownership.

9. Domains, hosting and third-party services

Where possible, the client should register and retain ownership of the domain and maintain direct access to the registrar account. Hosting and third-party accounts should be registered in the client's name where practical. JUST WEB may assist with setup, migration or configuration as agreed, but the client is responsible for recurring provider charges and compliance with provider terms unless the proposal expressly states otherwise. Third-party service availability, price changes, outages and policy changes are outside JUST WEB's control.

10. Launch and handover

Before launch, the client reviews and approves the website and confirms that supplied business information is accurate. The final balance is due before launch and handover under the standard payment schedule. Handover items, such as source files, account access, documentation and training, are limited to what is listed in the proposal. A launch does not include indefinite support or ongoing content updates.

11. Post-launch support and maintenance

Any included post-launch support period and its scope are stated in the package or proposal. Optional Care plans provide only the listed checks and monthly content-change allowance. Unused monthly time does not roll over. Requests beyond the allowance, new features, redesigns, emergency response, hosting charges and third-party subscriptions are separately quoted. Backup and update procedures depend on the platform; a static website's deployment history or rollback capability is not the same as a database backup. No backup or recovery service is promised unless it is specifically configured and included.

12. Search performance and business results

JUST WEB may implement technical and on-page SEO practices described in the proposal. Search rankings, indexing time, traffic, enquiries, sales, advertising performance and revenue depend on many factors outside the studio's control and are not guaranteed. Search engine policies and algorithms may change.

13. Portfolio and publicity

JUST WEB will not publish a client's name, logo, testimonial, screenshots or project details as a case study without appropriate permission. The client may separately grant or decline permission for portfolio use in writing.

14. Security, warranties and liability

JUST WEB will use reasonable care to deliver the agreed work. No website or online service can be guaranteed to be continuously available, completely secure or free from every defect. The client remains responsible for the accuracy and legality of its business content, products, services, privacy notices and customer-facing policies. Any warranty, limitation of liability, indemnity or dispute procedure specific to a project must be stated in the written agreement and must comply with applicable law.

15. Governing law and disputes

The applicable governing law, dispute forum and any mandatory consumer protections should be identified in the project-specific agreement after considering the parties' locations and the nature of the engagement. These general website terms do not invent a governing jurisdiction or override mandatory legal rights.

16. Questions and acceptance

Ask questions about these terms before approving a proposal. A project begins only after the scope and payment arrangements have been agreed in writing and the required deposit has been received. Contact contact@justwebdigital.com.

These terms are an operational starting point, not a substitute for legal advice. Before using them as the final contract for international client work, obtain review from a qualified lawyer familiar with the governing law, consumer rules, intellectual-property transfer and cross-border services relevant to the business.